1.  User Agreement

1.1 By accessing or using sweetlifecollection.com (the “Site”), you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions and our Privacy Policy.

1.2 We reserve the right to update, modify, or replace any part of these Terms at our discretion. Any changes will be effective immediately upon posting to the Site. It is your responsibility to check this page periodically for updates.

2. Placing Online Orders

2.1 Prices are as marked and are inclusive of GST (where applicable). The price displayed at the time of checkout shall be deemed final and binding for that transaction.

2.2 All payments are processed securely through trusted Australian payment gateways. We do not store or retain any customer credit card or payment details on our servers.

2.3 Sweetlifecollection.com may offer exclusive online-only discounts, offers, and time-limited promotions. Such offers may be subject to separate terms and availability.

2.4 Any accessories or props shown in product photographs are for display purposes only unless expressly stated otherwise in the product description.

2.5 Colours and textures displayed online may vary due to individual screen resolution, lighting conditions, and display settings. Such variations do not constitute grounds for returns.

2.6 We reserve the right to cancel or refuse any order that violates our Terms and Conditions, including but not limited to suspicious activity, pricing errors, or stock unavailability.

3. Privacy

3.1   See the Sweet Life Collection Privacy Policy

4. Intellectual Property

4.1 All content displayed on sweetlifecollection.com, including but not limited to text, graphics, logos, images, product descriptions, design layouts, and website code, is the property of Sweet Life Collection and is protected by applicable copyright, trademark, and other intellectual property laws.

4.2 You may not copy, reproduce, distribute, modify, transmit, publish, or use any part of this website or its content for commercial purposes without our prior written consent.

4.3 Any unauthorised use of our intellectual property may result in legal action.

5. Shipping and Deliveries

5.1 Customers will receive free standard shipping Australia-wide for orders over $129 (after discounts are applied).

5.2 We use various third-party delivery services to fulfil standard orders within Australia. A standard delivery refers to any order that does not include oversized items. Once dispatched, customers will receive a tracking number via email. If no one is available to receive the parcel, the delivery provider may leave a collection card or, with your prior consent, leave the parcel at your door.

5.3 For some orders, we may use dedicated home delivery partners. Delivery fees and timeframes may vary depending on the delivery address and order type.

5.4 Please note that during peak periods (e.g., sales or promotional events), order processing and delivery may take longer than usual. We will do our best to dispatch orders promptly and keep customers informed.

5.5 Once an order has been handed over to the delivery provider, Sweet Life Collection is not responsible for any issues that occur during transit, including but not limited to delays, lost parcels, or damage. Customers should contact the delivery provider directly for resolution. We will provide tracking details and support where reasonably possible.

5.6 For deliveries requiring cash payment upon arrival, we require customers to pay a refundable deposit in advance. This deposit will be returned to your original payment method after the delivery is successfully completed. If you decide to cancel or reschedule the delivery, please contact our customer service team as early as possible. We may be able to assist with cancelling or postponing the dispatch if the driver has not yet departed. However, if the driver has already arrived at your address and the delivery is unsuccessful due to change of mind or absence, the deposit will be retained as a delivery fee and passed on to the driver. In such cases, we regret that the deposit cannot be refunded.

6.Returns

6.1 Consumer Rights under Australian Law

In accordance with the Australian Consumer Law and guidance from Business Victoria and Consumer Affairs Victoria, customers are entitled to remedies when products fail to meet consumer guarantees.

Refunds are not required when a customer simply changes their mind, e.g., they no longer like the product or found it cheaper elsewhere.

Under the law:
A major failure means a customer is entitled to a refund, replacement, or compensation.
A minor failure requires the business to offer a repair, replacement, or refund.
You cannot display signs such as “No Refunds” or “Exchange Only” as they mislead customers about their legal rights.
Lay-by services must be accompanied by a written statement.
Credit charges must be registered with the Business Licensing Authority.

For more information, please refer to the information provided by Business Victoria and Consumer Affairs Victoria.

6.2.1 If the goods are faulty, you may request a refund or exchange within 14 calendar days of receiving the item. A valid proof of purchase is required.

6.2.2 For change of mind purchases, we accept returns within 14 calendar days of receiving the item, provided the item is unused, unwashed, in original packaging, and all return shipping costs are borne by the customer.

6.2.3 Personalised items are final sale and cannot be returned or refunded.

6.2.4 Shipping fees are non-refundable.

6.2.5 Due to hygiene concerns, we cannot accept returns for lingerie and pyjama items.

6.2.6 Before using or washing our products, we strongly urge customers to carefully inspect the items for size accuracy, potential damage, or any defects. Items that have been used, washed, or are missing original tags or packaging cannot be returned or refunded. If you receive a damaged or incorrect item, please contact our customer support prior to use. We are committed to addressing your concerns in a timely and appropriate manner.

6.2.7 If you notice an odour upon receiving your product and find it unacceptable, please do not use or wash the item. We are happy to provide a return or exchange as long as the product remains unused and unwashed. However, we are unable to accept odour-related return requests once the product has been washed or used, as it may have been exposed to various external factors during the process — such as detergent residue in the washing machine, fabric softeners, fragrances, or other ambient odours that may attach to the product surface, making it impossible to determine the original source of the scent. In addition, for the health and safety of our customer service and quality assurance teams, items that have been used or washed cannot be re-processed or inspected. We appreciate your understanding and cooperation.

7.Disclaimer on Allergic Reactions and Personal Use

7.1 Our products follow generally accepted industry standards and undergo quality checks within a reasonable scope. For customers with sensitive skin or conditions, we recommend not washing the item immediately upon receipt, but instead conducting a small-area contact test first. If any discomfort occurs, please stop using the product immediately and contact our customer service — we will actively assist with the matter.

7.2 According to the Health Practitioner Regulation National Law Act 2009 and the Australian Medical Association (AMA) guidelines on misleading health-related claims, an “allergic reaction” is considered a medical diagnosis that must be made by a qualified healthcare professional, such as a general practitioner, dermatologist, or certified allergy testing institution.

7.3 Under the Australian Consumer Law (ACL) and related regulatory guidance, businesses must not make unverified or potentially misleading claims about the health effects of their products. We are neither medically qualified nor authorised to provide medical assessments or conclusions regarding individual adverse reactions.

Accordingly, unless formally requested by an authorised third-party institution (such as a government regulator or medical body), we are unable to make public statements or determinations on such matters. However, we remain committed to cooperating and providing support where appropriate.

Sweet Life Collection reserves the right to adjust this policy at any time with or without notice.